Shipping Information

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• Processing time is separate from shipping time.

• Orders are processed Monday-Friday (excluding holidays). Processing time requires 2-5 days.

• Shipping time is based on the method selected by the customer at checkout.

• Shipping timelines do not apply to orders shipped to APO/FPO addresses.

• All shipping times are an estimation and cannot be guaranteed.

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estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques.

 

We ship to all locations excluding Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea.

 

Shipping fees are non-refundable. For items returned to Coolacloy Inc due to undeliverable addresses or issues with Customs, refunds will be issued for the net price of your item(s) minus the shipping charge. Coolacloy Inc does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or delivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered. Please contact your local postal service to locate your order. The Customer Support Team can only see the same tracking information given to the customer through the tracking number. Coolacloy Inc is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country. By processing an order, you agree and acknowledge you will pay any Customs and VAT fees that may occur.